How to book and pay 

1. Book your Consultation

Schedule your consultation online. You will be directed to a Google booking calendar where you can choose from available dates and times.

Please select your preferred communication type. Options include a phone consultation, a WhatsApp voice or video call, or a Zoom video link sent via email. The default option is a Google Meetings link, which will also be included in your booking confirmation email. Simply click the link in the email to join the meeting.

Please kindly ensure to provide your mobile number and be available at the time of your consultation. You will also be asked to specify your consultation reason and type e.g., General vs. extended.

You will receive a booking confirmation email. If you cannot find a suitable date and time, please do not hesitate to reach out to us.

 

2. Pay Online

 

After booking your consultation, please visit the 'Consultations and Payment' page. There, you can select your consultation type and complete the checkout process. We offer a variety of online payment methods for your convenience.

To ensure your consultation is secured, please make your payment at least one hour prior to your scheduled time. If you encounter any issues, feel free to reach out to us via phone or email.

Cancellations? To cancel your appointment, please refer to your original confirmation email and follow the online cancellation link. We kindly request that you cancel at least 2 hours before your scheduled time. If you need to reschedule, feel free to reach out to us. For a full refund, please contact us, provided your cancellation is made at least 2 hours in advance.

3. Consultation Time

During your consultation, Dr. Elias will reach out to you via your preferred method of contact. To ensure a productive conversation, please find a relatively quiet location.

If this is your first consultation, we will take your history, verify your contact details, and discuss your primary concerns. Additionally, you are welcome to email photos or have your pet present during the video consultation.

Please, note, telehealth services are only available to clients and their pets located within Australia.